Welcome to our online repair reporting system

All general maintenance issues must be reported to us via this online reporting system. The reported issues will be dealt with during normal office working hours at our earliest convenience. Please ensure that when reporting you specify your door and flat number (if applicable), and upload photos to help us resolve any matters swiftly for you.

TO REPORT: CLICK HERE

Our office opening hours are Monday - Friday 09:00 - 17:00.

For any queries that are considered an emergency Lexadon operate an emergency contact number available between the hours of 8am-10pm.

Emergencies constitute things such as burst pipes causing flooding to the inside of yours or anothers property, major leaks or any other events which are a danger to life or property. If your boiler breaks down outside of office hours and there are no vulnerable occupiers in the household we will not be able to attend as this is not an emergency. We will have an engineer attend during normal working hours to repair boiler break downs

Unfortunately, we are unable to answer any calls outside of these hours. However, do feel free to leave a message detailing the reason for your call and we will get back to you during the hours shown above.

Please note:
This line is to be used for emergency matters that require immediate attention only. If your call is not an emergency and can be resolved the next day please contact us during normal working hours.

The out of hour's telephone number is 07801226885.

If you are locked out please use Fortress Lock & Safe Co. If this is not an option there is an in house call out charge of £150 (8am-10pm)

FAQ

Tenants

Q1. What should I do if I smell gas?

If you smell gas, or suspect a gas leak, you should immediately:

Open doors and windows to ventilate the property, if safe to do so.
Turn off the gas supply at the meter, if it is safe to do so.
Do not smoke, use naked flames, or operate electrical switches or appliances.
Leave the property and move to a safe location.

Call the National Gas Emergency Service immediately on 0800 111 999. Do not use the property’s telephone or mobile phone inside if you suspect a gas leak.

Once you are in a safe location and have contacted the emergency service, please inform Lexadon so we can assist with any necessary follow-up.

Q2. Who do we call if we have a maintenance issue?

Please report all maintenance issues through our online reporting system, Fixflo This allows us to record your issue and arrange any necessary action.

Office hours

Monday to Thursday: 9:00 am – 5:00 pm
Friday: 9:00 am – 4:00 pm
Saturday and Sunday: Closed

Emergency maintenance

If you experience an emergency maintenance issue outside office hours, please call 07801 226 885 to speak to a member of our team.

If your call is unanswered, please leave a clear voicemail with your name, property address, contact number and details of the emergency. A member of the team will call you back.

Please note that situations involving an immediate risk to life or safety should be reported to the relevant emergency services.

Q3. When can I give notice?

Notice to Vacate

All tenants are required to provide two months’ clear notice of their intention to leave the property. Notice should be served on or just before the rent due date to ensure the correct notice period is given.

In line with the Renters’ Rights Act, notice from just one tenant will be accepted on behalf of all tenants living at the property. Please be aware that once notice has been served by one tenant, it will apply to all tenants under the tenancy.

To serve notice or if you have any questions, please email Pip@Lexadon.co.uk.

Deposits

Q1. What happens to my Security Deposit?

What happens to my tenancy deposit?

Your tenancy deposit is protected with MyDeposits, a government-approved tenancy deposit protection scheme. Details of your deposit protection are provided in your tenancy documents.

How is my deposit protected?

Lexadon uses the MyDeposits insured scheme. This means that Lexadon, as your landlord, holds your deposit for the duration of your tenancy, while paying a fee to protect it through the scheme.

How do I get my deposit back?

At the end of your tenancy, we will review the condition of the property and any outstanding amounts to determine whether any deductions from your deposit are justified.

We will discuss any proposed deductions with you and agree on how the deposit should be divided. Once the amount has been agreed, Lexadon will arrange for the agreed funds to be returned to you, normally within 10 days of agreement.

What if I disagree with a deduction?

If you and Lexadon cannot agree on how your deposit should be divided, you can contact MyDeposits to access its impartial dispute resolution service. Both parties may be asked to provide evidence to support their position. Any disputed amount may need to be transferred to MyDeposits while the dispute is resolved.

For further information, please refer to your deposit protection documents or visit MyDeposits.

Inventory and Check in's

Q1. Why do I need an Inventory, Check in and Check Out?

Why do I need an Inventory, Check-In and Check-Out?

An inventory and schedule of condition is prepared at the start of your tenancy, usually by an independent inventory clerk. It records the condition and cleanliness of the property, along with any furniture, fixtures and fittings included.

Check-In

At the start of your tenancy, a check-in report records the condition of the property and its contents. You should receive a copy of the report to review and keep for your records. Meter readings may also be taken, and you will receive the keys needed for the property.

Check-Out

At the end of your tenancy, a check-out report records the condition and cleanliness of the property and its contents. The report is compared with the original inventory and check-in report to identify any changes during your tenancy. You will also need to return all keys and provide final meter readings where applicable.

How does this affect my deposit?

The inventory, check-in and check-out reports provide important evidence when assessing whether any proposed deductions from your tenancy deposit are justified. Any deductions must be fair, supported by appropriate evidence and permitted under the terms of your tenancy and applicable law. You will have the opportunity to review and dispute any proposed deductions.